Join us at MSite by Infobric!

Ask anyone who works in construction, and chances are they have been through at least one of our biometric turnstiles. We take pride in helping to make the UK’s third largest industry, construction, a safer place for its 3 million+ workers. From software developers and QA to sales and operations, we’re a growing team. If you embrace challenge and strive to bring your best self to work every day, you’ll fit right in at MSite.

Are you passionate about IT and technology, with a curious mind? We are now looking for a Support Analyst to join our team at MSite by Infobric. You will play a key role in ensuring the smooth running of our IT systems by acting as a key point of contact for IT support. 

What You Will Do:

• Act as a key point of contact for IT support, logging and prioritising requests effectively. 
• Provide hands-on technical support and collaboration in the Liverpool office, resolving issues directly with colleagues. 
• Deliver remote support when working from home or assisting colleagues across Scandinavia (Sweden and Norway). 
• Troubleshoot and resolve issues across a broad range of technologies, including PCs, Macs, mobile devices, cloud services, and enterprise applications. 
• Support both office-based and remote staff, ensuring a consistent and reliable IT experience. 
• Deploy, configure, and manage client devices and peripherals, maintaining accurate records of assets and stock. 
• Assist with Azure (Entra) Active Directory administration, including account creation, password resets, MFA and access management through conditional access policies. 
• Provide support and administration for Microsoft 365 services including Outlook, Teams, and SharePoint. 
• Support and develop skills in Intune endpoint management, progressing towards ownership of device enrolment, configuration, compliance, and lifecycle management. 
• Contribute to IT projects by providing technical input, supporting deployments, and ensuring smooth rollouts of new technologies. 
• Share knowledge with colleagues, offering guidance and informal training to help build IT capability across the business. 
• Maintain a positive, customer-focused approach, ensuring users feel supported and valued even in high-pressure situations.

Who You Are:

• Educated to BTEC / A-Level (ideally with an IT-related subject), but more important is a genuine passion for technology and a strong interest in building an IT career.
• Evidence of technical understanding gained through professional training, certification, personal projects, or practical experience.
• Prior IT support experience is desirable but not essential — more important is the ability to demonstrate problem-solving capability and a commitment to professional development.
• Familiarity with Intune endpoint management — you don’t need to be an expert yet, but you should demonstrate awareness and be motivated to develop your skills, with the ambition to become highly proficient or even a subject matter expert over time.

What’s in It for You?

• Be part of a team creating impact in one of the world's largest industries
• Opportunity to grow and develop in a fast-growing tech company that has begun its international expansion
• Supportive colleagues and a dynamic and innovative work environment
• Flexible working model - you belong to our Liverpool offices where you spend most of your time, but if you need to work remotely, there is the option
• Company events, after works, and of course our Swedish tradition "Friday Fika". We enjoy having a good time together!
• Great benefits package - we'll take care of you!
  

How To Apply:

Click the Apply Now! button to send us your CV.