Meet Tim, Customer Support Manager at Infobric. Since joining the company in 2022, his journey has taken him through several different parts of the business, from sales development to supply chain, customer support, and now into a leadership role.

His path shows that career development does not always happen in a straight line. Each role has given him new perspectives, from understanding the first customer contact to working with orders, processes, support cases, and team development. His story is a good example of how curiosity, engagement, and the courage to try something new can open doors internally. With support from colleagues and managers, Tim has continued to grow, take on more responsibility, and develop together with the company.

What was your first role at Infobric? 

I started as a Sales Development Representative in the spring of 2022.

What attracted you to Infobric in the beginning? 

I knew a couple of people who were already working at Infobric. They spoke very highly of the workplace, which made me interested right away. Infobric is also a well-known company here in Arboga, and I had always heard good things about it. 

Can you describe your journey from your first role to where you are today?

I started as a Sales Development Representative in spring 2022. It was a fairly challenging start, and the role was not quite the right fit for me. In autumn 2022, I got the opportunity to change departments and move into Supply Chain as an Order & Purchasing Assistant.

I worked in that role for about two years before moving on to the Support department. I applied for Support because the team works broadly across our systems, which gave me the chance to deepen my knowledge of our products and processes.

How have your responsibilities evolved over time? 

I started as a meeting booker, where my main responsibility was to create new business opportunities and represent the company in the first contact with potential customers.

When I moved into the role of Order & Purchasing Assistant, my responsibilities became more operational and process-oriented. I was responsible for making sure the right products were sent to customers, and that cancellations, returns, and orders were handled correctly.

As a Customer Support Agent, my responsibilities broadened even further. Support has a lot of direct contact with customers and users, which means that every interaction affects how the company is perceived. The role was not only about resolving cases, but also about representing the company in a professional and trustworthy way.

When I stepped into the Manager role, my responsibilities became more overarching. I am now responsible for coaching and developing the team, making sure processes and routines are followed, and supporting the department’s continued development and improvement.

How has Infobric supported your development? 

Infobric has supported my development by giving me opportunities to grow internally. What I really appreciate is that if you show that you want to develop and take on more responsibility, there is almost always a path forward. I have also had managers and colleagues who have pushed and encouraged me to keep wanting to improve. That support and trust have meant a lot in my journey. 

What internal opportunities, training, or promotions helped you move forward? 

What has helped me most is the opportunity to change roles internally. Moving from SDR to Supply Chain and then to Support has given me a broad understanding of both the company and our customers.

What advice would you give someone who wants to grow within the company? 

Show that you want to grow and always do your best in your daily work. Engagement is noticed, and it is often what opens the door to new opportunities.

Collaboration with colleagues is also incredibly important. Try to be someone who contributes positively to the team and whom others can rely on. Being a good colleague is just as important as performing well individually.

What excites you most about the future at Infobric? 

To continue developing. I have learned so incredibly much during my almost four years here, and it has been so much fun. 

What makes Infobric different from other companies you have worked at? 

The biggest difference compared with my previous workplaces is the drive. There is a clear ambition to keep developing and improving, both as a company and as individuals.